Help Center
Desk Assembly Manual
In this section, you can access and download our comprehensive assembly manual to guide you through the setup of your OAKO desk.
Frequently Asked Questions (FAQ)
SOLID Desk:
- Made from premium quality oak tree slabs.
- Coated with ecological linseed oil.
- Features a 2cm thick solid oak table top with a 4cm thick edge.
- Available in 3 colours - Mahogany, Golden Crust and White Mist.
ALIVE Desk:
- Made from two mirrored one-piece massive oak planks.
- Coated with ecological linseed oil and varnished with lacquer for protection and a superior feel.
- The thickness of the two oak wood planks is 4cm.
- Alive edge reflects the natural shape of the chosen oak tree.
- Available in 3 colours - Natural, Terra and Artic.
- Each piece is unique, and the design cannot be replicated.
Only ALIVE and ACRYLIC collection desks arrive pre-drilled. If you wish your SOLID oak collection desk to have pre-drilled holes, note the request at the checkout when ordering or inform us in advance by contacting us.
The installation process is relatively straightforward and should take approximately 40 to 60 minutes, even for individuals with no prior experience in setting up adjustable standing desks. However, we recommend having two people present during installation as both the frame and work surface can be quite heavy.
To assist you further, we provide a comprehensive installation guide along with all of our adjustable desks. This guide is user-friendly and is available in English.
If you are located in UK, we can offer assembly service for extra 70£ - 95£
Each desk is equipped with a height-adjustable frame that features integrated wire management solutions. However, it's essential to be aware that these built-in solutions are relatively basic, primarily designed for one-time cable organization. Managing and accessing your cables after the initial organization may not be as convenient.
To offer you a much better wire management experience. It is possible to purchase an optional cable management solution. This add-on is thoughtfully designed for easy assembly and efficient wire organisation. It ensures that you can effortlessly access and manage your cables whenever needed, providing a more professional and organised workspace.
Grommets are the perfect solution to keep your desk organised and clean without getting any cables troubling you while you are working. Grommets come in different shapes and sizes, including circular, and rectangular. When choosing your shape, you'll want to keep a few things in mind. For example, how many cables need to fit through the grommet? A rectangular will typically be able to handle more cables than a circular style opening.
Resolving Error Codes
When you see flashing 0 on the controller, ensure to press and hold the down button until the desk reaches its lowest point and then moves up slightly. This action will eliminate the error and address the problem. Your desk is now ready for use.
- Press simultaneously (at the same time) buttons - 1,2 “up button”, the display will show 5.0
- Press ”down button”, the display will will show 5.5
- Press ”down button” again, the display will will show 5.3
- Press “save button”, the display will will show “On”
- Press ”down button”, the display will will show “Off”
- Press “save button”, the display will will show blinking 0
- Press and hold the “down button” till the desk reaches lowest position and calibrates.
Your desk is ready to use!
The C11 error code occurs when the screws (2 large silver screws located under each desk's feet) connecting the feet to the column are overly tightened. This can restrict the motor's movement, triggering the error.
To fix this, we recommend loosening these screws. It's important not to apply too much force when securing them. Tighten them to a maximum torque of 25 Newtons for proper functionality. Simply put, avoid over-tightening as the threads are designed to securely hold the leg without excessive pressure.
After this adjustment, the C11 error code should no longer be a problem. If you need further assistance, please don't hesitate to reach out to us.
- Press simultaneously (at the same time) buttons - 1,2 “up button”, the display will show 5.0
- Press “save button”, the display will shortly be blank.
- Now 0 will be blinking.
- Press and hold the “down button” till the desk reaches lowest position and calibrates.
- Now the display will show 62
Your desk is ready to use!
If the controller displays an error code that is entirely different from those mentioned above, we recommend contacting Oako Denmark immediately. Our technical service team is dedicated to assisting you and will provide the necessary support to resolve the issue promptly.