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SHIPPING & DELIVERY

OAKO's
Shipping &
Delivery Policy

At OAKO Denmark, we are dedicated to delivering exceptional height-adjustable desks made from solid oak wood. To ensure a smooth and transparent shopping experience, we have established this delivery and shipping policy, which aligns with EU e-commerce laws and regulations. 

SHOPPING

Each OAKO desk is meticulously crafted by hand, requiring dedicated time and attention to detail. We don't maintain stock, instead, every desk is created once the customer has placed the order. This distinctive approach ensures the exceptional quality of OAKO desks, with all components sourced and manufactured in the EU, adhering to the highest standards of craftsmanship.

Customs and shipping fees for non-EU countries are included at the checkout. No extra costs apply once the items are being delivered.

Once the order has been placed, clients have a 3 workday period to request simple order modifications by contacting OAKO. Requests beyond this timeframe may be refused by OAKO, leading to the original order cancellation. In such cases, clients may need to place a new order, with a potential loss of their original place in the queue.

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DELIVERY AREAS & TIMELINES

30-35 WORKING DAYS:

Norway, Switzerland, United Kingdom. 

 

25-30 WORKING DAYS:

Croatia, Cyprus, Greece, Ireland, Italy, Luxembourg, Malta, Mallorca, Portugal, Slovenia.

 

20-25 WORKING DAYS:

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Lithuania, Netherlands, Poland, Romania, Slovakia, Spain, Sweden. 

An informative email specifying the dispatch date will be sent once our carpenters will be crafting your order. Each item is meticulously created with time and precision.

If you anticipate being away from the delivery address during the expected delivery dates, please contact OAKO at your earliest convenience. Proactive communication ensures a seamless process and helps avoid any complications that may arise if items need to be returned.

Once the order has been dispatched, the shipping duration is estimated to be between 4 to 10 workdays, depending on your geographical location. For countries with custom processes or island destinations, delivery may extend to 8-10 workdays. The delivery date is to be coordinated directly between you and the carrier. 

 

Small delays in delivery may occur due to uncontrollable circumstances influenced by external suppliers or delays attributable to the carrier's own reasons. OAKO, unfortunately, cannot specify or control the carrier's speed but appreciates your understanding in such instances.

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DELIVERY PROCESS

  • ORDER CONFIRMATION: The email accompanying your order confirmation will outline the delivery timeline based on your geographical location.

  • DELIVERY GUIDE: Once the order is dispatched, a reminder of the delivery guide will be sent via email, which the client must follow. OAKO takes no responsibility if the client neglects to follow to the provided guide.

  • CLIENT INFORMATION ACCURACY: The delivery address, client's phone number, and email must be accurately provided during the initial order placement. This information is very important for the carrier in order to provide smooth delivery process.

  • CARRIER COMMUNICATION: Upon the order's arrival at the final carrier's terminal, the client will be contacted by the carrier via email or SMS to provide several options for the delivery date to choose from.

  • The carrier, being an international company, operates strictly during standard working hours from 8 AM to 5 PM on workdays. If the client cannot receive the packages during offered hours, they have the option to personally pick up the items from the nearest carrier terminal. OAKO is not accountable if the client is unable to accept the package during working hours or opts for self-pickup.

  • DELIVERY UNTIL BUILDING'S DOOR ONLY: Our shipping carrier will deliver the desk ONLY to the building's doorstep, refraining from bringing the order up to higher floors or apartments.

  • WHITE GLOVE SERVICE FOR THE UNITED KINGDOM: For UK customers, OAKO provides an additional white glove service delivery option at extra costs. Please contact our customer service for further details.

  • RE-DELIVERY CHARGES: In the event of the customer's unavailability during the agreed delivery time, rescheduling will incur an additional cost of 30EUR. OAKO Denmark is not liable for re-delivery charges resulting from the customer's unavailability.

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DAMAGED DELIVERIES

EXTERIOR INSPECTION:

  • Upon delivery, customers are required to inspect the external packaging for any visible damage, even if it appears suspicious.

  • In the event of damaged packaging, customers must indicate "DAMAGE" next to their signature on the Proof of Delivery (POD) document or electronically sign accordingly. It's essential to note ''DAMAGE'' since OAKO validates compliance by verifying the carrier-uploaded documents. Writing "DAMAGE" on personal documents held by the customer does not fulfill the policy requirements.

INTERIOR INSPECTION:

  • Customers must inspect the interior of delivered items for any damage within 24 hours of receipt.

  • Report damages promptly to OAKO Denmark via email at info@oakodenmark.dk. Include a detailed description and attach pictures of both exterior and interior damage.

CONSEQUENCES OF NON-COMPLIANCE:

  • Failure to report damages within 24 hours may result in the inability to claim compensation or replacements.

  • OAKO Denmark cannot pursue CMR insurance claims for damages if customers do not follow the outlined reporting procedures. Therefore, the responsibility for damages reported after the specified timeframe lies with the customer. Following the policy ensures 100% support from OAKO in case of inconveniences.

IN CASE OF DAMAGE:

  • If any of your ordered items have been delivered damaged, and you've adhered to our policy by promptly noting the damage on the Proof of Delivery (POD) documents and providing us with all necessary details within 24 hours via the info@oakodenmark.dk email, rest assured that we are committed to resolving the situation with your patience and understanding.

  • OAKO reserves the right to determine the most appropriate solution, whether it involves replacing the product or collaboratively finding a solution to fix the damage with the client's assistance. We work closely with clients to identify suitable resolutions, maintaining the authority to make the final decision based on the specific circumstances.

  • Should the replacement of a wooden part be necessary, please note that it may take 2-4 weeks for the replacement to arrive, given that each wooden detail is handmade. If OAKO deems it necessary, damaged items may be returned. Importantly, clients are not responsible for covering any transportation costs, their support is valued as both parties work towards a resolution.

  • It's essential to emphasize that no moral compensations are applied. In the event of attempted rudeness from the client's side, OAKO retains the right to refuse assistance. We appreciate your cooperation and understanding as we strive to resolve the situation and ensure your satisfaction with our products and services.

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LEGAL CONSIDERATIONS:

  • Customers are encouraged to understand their rights under EU consumer protection laws.

  • OAKO Denmark complies with these regulations and expects customers to follow the specified procedures for reporting damages.

By placing an order with OAKO Denmark, customers acknowledge and agree to adhere to the terms outlined in this Delivery and Damages Policy. Your cooperation is valued in helping us deliver the best service while ensuring compliance with applicable laws and regulations. If you have any questions or concerns, please reach out to our customer support at info@oakodenmark.dk.

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